MetalX Art is proudly made in the USA
Shipping & Returns
Local Pickup
We are offering local pickup of our signs! Orders that are deemed "local pickup," must be picked up within a week of when you are notified of the sign being completed. Before you head our way to our location, we request that you email us the day you're planning on coming by to pick up your sign. That way we can be prepared for you.
Local Pickup Address:
28870 Phillips St.
Elkhart, IN 46514
Standard Shipping
We use UPS to fulfill our shipping. We currently are only offering UPS ground.
Speed of Shipping
We cut, treat, and coat every sign when it is ordered. UPS ground shipping will get your sign to your house within 5 days of the sign being picked-up from our warehouse. Generally, each sign takes 1-2 weeks to be completed to ensure the quality of the sign.
Standard Return Policy
You have 14 calendar days to notify us of a return after you receive the item. To start a return, please email us at info@metalxart.com. We only receive returns for damaged item, not unwanted items.
In your email, please include the following:
- Name
- Phone Number
- Order Number
- Typed out description of damage
- Images of damage
We do the best that we can to provide a perfect sign, and we allow a certain level of imperfections. Damage, though, is different than slight imperfection.
How to Return Item
After we approve of your returned, we will send you a new shipping able. Returns are 100% free. After sending you the label, we must receive the package back in 30 days to process the return. After we receive the return, we will cut and ship a new sign out to you or return the cost of the sign to the card used to purchase the sign.